Provision of information on financial products and services

If you offer or broker financial products or services, you are required to provide information in, for instance, quotes, credit prospectuses, financial information leaflets and other types of documents. The information must be accurate, clear and not misleading. A client must be able to effectively assess the product based on the information. These rules apply to:

• lines of credit;
• insurance policies;
• investments;
• complex products;
• investment objects;
• payment and savings products.

The Netherlands Authority for the Financial Markets (AFM) states the requirements that the information must satisfy for each product and service.

As a broker you are obliged to provide your clients with a service document. In this document you must provide an insight into your services and the payment you receive for those services in the form of commission from the product provider or direct payment by the client.