Commercial telephony: corporate numbers and paid/free information numbers
You must apply to the Consumer and Market Authority (Autoriteit Consument en Markt, ACM) if you intend to use a corporate number or a paid/free information number in the Netherlands. An application for a regional number can be submitted to a telephone service provider, who will submit the application for the number to ACM.
Corporate numbers (088)
Request a corporate number if, for instance, you prefer not to use different regional dialling codes for your various branches in the Netherlands. Using a corporate number can also make your company’s telephone number more widely recognised. Corporate numbers can be used for both mobile and landlines.
Free information numbers (0800)
In principle, consumers pay nothing when they call a free information number, but people who use a mobile phone to call an 0800 number will sometimes be charged. You can apply for either a short (i.e. eight-digit) or a long (i.e. eleven-digit) information number. A free information number must be used within six months of it being granted.
Paid information numbers (0900, 0906, 0909)
Anyone who calls a paid information number will be charged. 0900 numbers are intended for providers of serious information, such as a corporate helpdesk, 0909 numbers are intended for entertainment purposes and 0906 numbers are for services of a sexual nature. A paid information number must be used within six months of it being granted.
What are the rates for paid information numbers?
Strict rules apply to rates for paid information numbers. In most cases, you may set the rate yourself. However, if you use a 0900 number for customer service to consumers with whom you have a continuous relationship, you may not charge more than € 0.15 per minute for callers using a fixed-line telephone. You may charge a higher rate for customer service in relation to one-off purchases.
Stating your rates
For all calls (fixed-line and mobile), you must ensure that callers are informed of the rates in advance. You must state the information rate and traffic rate separately. If you charge a call set-up rate, you must state this separately as well. You may not or no longer state any local or long-distance rates. You can state a rate per call or per minute.