Technical problems

I have an Answers for Business user account and have forgotten my password. What do I do now?

The login screen of the user account includes a link to a form which you can use to set a new password. After you have completed the procedure, you can choose a new password. You are allowed to enter a previous password.

I have an Answers for Business user account and have forgotten my username. What do I do now?

The login screen of the user account includes a link to a form which you can use to retrieve your username. After you have completed the procedure, you will see your username or usernames.

What should I do if my eIdentifier does not work?

You should contact the supplier of the e-Identifier.

I have forgotten my organisation number. What should I do?

Please contact the service desk.

I have forgotten the name of my Message Box. What do I do now?

Log into your Message Box. Your Message Box name is shown on the page 'Settings' in the left-hand column.

The attachment to my message was not sent. What do I do now?

You probably found and selected the file on your computer, but did not attach it to your message. Do not forget to click the 'Attach' button after browsing.

I was writing a new message, but accidentally lost it. Can I still retrieve the message?

Unfortunately, that is not possible. You can create a draft in Message Box, but you will need to save the message as draft first.

I have an Answers for Business user account and I am not able to authorise someone for my Message Box. What do I do now?

The person you wish to authorise probably registered an organisation with his or her user account. It is not possible to authorise a person with an user account which was already used to register an organisation or create a Message Box account. This person will have to create another user account in order to log into your Message Box.