Logging in/out

How do I log in?

This depends on whether you created a Message Box with an Answers for Business user account or with an e-Identifier. You click on the facility you used (user account or e-Identifier) in the Message Box login screen.

1. In the case of an e-Identifier, you are taken to a page where you select the provider of your e-Identifier from a list. The exact login procedure depends on your type of e-Identifier.
2. In the case of an Answers for Business user account, you are taken to a page where you enter your chosen username and password.

Can several people log into the same Message Box simultaneously?

Yes, that is possible. You can authorize others to use your Message Box. You and your authorized users can login and operate simultaneously in the same Message Box.

How do I log out?

There is a link in the top right-hand corner of Message Box for logging out.

I have been logged out even though I didn’t do so myself. How did that happen?

If you have not used Message Box for half an hour, you will be logged out automatically.

I have an Answers for Business user account and I have forgotten my password. What do I do now?

The login screen of the user account includes a link to a form which you can use to set a new password. After you have followed the procedure, you can choose a new password. You are allowed to enter a previous password.

I have an Answers for Business user account and have forgotten my username. What do I do now?

The login screen of the user account includes a link to a form which you can use to retrieve your username. After you have followed the procedure, you can view your username/usernames.

What should I do if my e-Identifier does not work?

You should contact the supplier of your e-Identifier. There are various reasons why an e-Identifier might not work: the e-Identifier does not have the desired reliability level (at least level 2), the e-Identifier has expired or has been withdrawn, or you are using the e-Identifier incorrectly.