Creating a Message Box

How do I create a Message Box?

The creation process consists of a number of steps:

1. You decide whether you wish to create your Message Box with an Answers for Business user account or by means of an e-Identifier.
   • If you do not have an e-Identifier yet, you must buy one first.
   • If you opt for a personal user account, you must specify your name, e-mail address and mobile telephone number. Answers for Business needs these details in case you forget your password or username.
2. You register your business by entering the name of your business. This name will be visible to the government agencies with which you exchange messages.
3. You create a Message Box for your business by using either your user account or your e-Identifier. You enter the desired Message Box name. This name will also be visible to the government agencies with which you exchange messages.

Where can I obtain an e-Identifier?

If you do not have an e-Identifier yet, you can buy one from various recognised providers.

Is an Answers for Business user account subject to special requirements?

Your username is not subject to special requirements. Choose a username which is easy to remember.

Your password must be 8 to 32 characters long and must contain at least one letter, one number and one special character (e.g. hyphen, underscore or asterisk).

How do I choose a Message Box name?

Your Message Box name must not contain any spaces or capitals. Furthermore, a Message Box name must be unique. If the name you want is already in use, a notification will appear and you can think of a different name. We recommend that you choose a name that is the same as or similar to that of your business.

Will my Message Box account remain active if I do not use it?

Yes. Once created, a Message Box account will remain active.