Authorising users

Who can I authorise for my Message Box account?

You can authorise a person who works for you or is involved on your instructions in the completion of the procedure you want to handle via Message Box. This person could also be your accountant or trust office.

What can an authorised user do?

Authorised users can perform all Message Box actions, except authorise a person themselves or amend the details of your organisation.

How can I authorise a person for my Message Box account?

This depends on whether you created a Message Box with an Answers for Business user account or with an e-Identifier. If you created your Message Box with a user account, you cannot authorise anyone with an e-Identifier. The same applies in the reverse situation.

If you used an e-Identifier, authorisation takes place outside Message Box, in the Authorisation Register for your e-Identifier. Contact the supplier of your e-Identifier for this purpose. At present you can only authorise personnel from your company. It is not yet possible to authorise persons from outside your company using an EID token.

In the case of a user account, authorisation in Message Box is divided into the following steps:

1. The person you wish to authorise must first create a personal user account. This person should not register an organisation or create a Message Box account.
2. The person you wish to authorise informs you of his or her username.
3. Log into your Message Box account. Go to 'Settings' in the left-hand column and select 'Manage user account and authorised users'. This page opens in a new window. You may be asked to log in again.
4. Click 'Manage organisation and authorisations'. Enter the username of the person you wish to authorise and add it. In this way, you can authorise various persons. When you have finished, click 'Save'.

The authorised user can now log into your Message Box account directly through via his or her personal user account.

Can several people operate in the same Message Box simultaneously?

Yes, that is possible. Authorised users can log into and operate in the same Message Box at the same time with their respective accounts.

How do I withdraw an authorisation?

This depends on whether you created a Message Box with an Answers for Business user account or with an e-Identifier.

If you used an e-Identifier, authorisation takes place outside Message Box, in the Authorisation Register for your e-Identifier. You are also able to withdraw your authorisation in that register.

In the case of an user account, you log into Message Box and go to 'Settings' in the left-hand column. A recycle bin icon will be displayed next to the username of the person you authorised. Click the icon in order to remove the name and then click 'Save'.

How do I know as an authorised user whether others also have access to the Message Box account?

You can ask the person who authorised you. Only persons who created a Message Box with an Answers for Business user account, have access to the page in the Message Box where authorisations are managed.